Common Questions about Vacation Rental HomesCascara wants your stay to be as uncomplicated as possible and you might have some questions. We try to answer as many as possible here:
Where is Cascara's office located?
Pick up and drop off keys at the Cascara Vacation Rentals office in The Village at Sunriver. Our address is 57100 Beaver Dr. Building 6 Suite 160 Sunriver, OR 97707 Our office is next to The Village Bar and Grill.
What are your office hours?
Cascara is open every day except Thanksgiving and Christmas Day. Because of this, all arrivals or departures are scheduled around those days. Our current office hours are 8:00 AM to 5:00 PM, Monday-Friday and 9:00 AM to 5:00 PM on weekends.What if we arrive after your office closes? Please be sure to inform our office if you will be arriving after hours so we can setup other means for you to get your keys.
What time is check-in/out?
Check-in time is as early as 4:00 PM. Check-out time is 11:00 AM. Check-in time may be delayed slightly during busy seasons.
What kind of deposit is due on booking?
The entire balance of your rental is due 60 days before arrival. A 50% rental deposit is due upon making the reservation. Deposits not paid within ten days risk cancellation. Any damage to home, carpet, damage done by pets, or breach of rental agreement can result in extra charges. If you paid for your reservation with a credit card, we will hold your credit card number as a deposit.
What is your cancellation policy?
You are required to pay balances in full 60 days prior to arrival. Cancellations and changes made prior to 60 days before arrival are subject to a $50.00 non-refundable fee. Cancellations made within 60 days of arrival require full forfeiture of rental amount.
How old do I have to be to rent your homes?
Registered guest must be 21 years of age or older. Subletting of rental home is prohibited.
What is included with the home?
Each home is privately owned, so some amenities vary. However, homes will have at a minimum kitchen cooking utensils, plates, and silverware, drip coffee makers, linens and towels are provided. Cascara provides a starter of hand and dishwasher soap, toilet paper, tissue, and garbage bags. Renter provides personal items, all edibles (this includes condiments and spices) and foil or saran wrap.
What if something in the home doesn't work or is broken?
Just call the front desk and let us know. While equipment function cannot be 100% guaranteed, repairs to malfunctioning equipment will be done as soon as possible. Cascara will attempt to fix problems in a timely manner, within our means.
What about housekeeping services?
Cascara has your home cleaned prior to your arrival and again after you leave. If you have any concerns, please call us during our office hours and we will be happy to help.
What is asked of the renter upon departure?
Please return your keys to the office. No cleaning is required of the renter; however if the renter strips the beds (do not start the laundry as it’s done offsite) and starts the dishwasher, it is very much appreciated. Please make sure you do not shut off the heat, nor leave the hot tub jets on high.
What if we lose a personal item?
We are not responsible for lost or stolen items. Please make sure you do no leave anything behind. If we have to go out and search or retrieve a lost item there will be a reasonable charge for fuel, labor, and shipping fees.
What if I lose a key?
A $25.00 lost key fee for each house key and $30 for each condominium pool key is charged for each key not returned to the office.
Can we have an extra person (or children) sleep on the floor in sleeping bags?
Unfortunately, no (unless they’re under the age of five). Sunriver and Deschutes County (5.12.020) have occupancy ordinances designed to keep Sunriver the place you’d like to come back to. It is designed not to overtax the water, sewage, road, and other systems required in maintaining a smooth flowing environment. Only the number of people stated in the description of the property and on the postings in the home are permitted to sleep in the home. Violation of the maximum overnight occupancy is a class B infraction and subjects each occupant to a maximum of a $100.00 fine. Per owners contracts, maximum occupancy may be less than allowed by Deschutes County occupancy ordinance.
Can we bring our pets?
There is a pet fee of $10 per day in homes that allow them. Please be sure to honor the pet policies in the description of the property as there are homeowners that are highly allergic to pets. Pets in a non-pet home are considered a breach of rental agreement. Pet-doo must be removed to proper container. Pets must be on leashes or in carriers and should not disturb neighboring homes.
Can we smoke?
All of our homes are non-smoking. Due to fire concerns, Sunriver has a very strict smoking policy.
Where can I park?
All vehicles must be parked in the driveway or garage. On-street parking is prohibited. RVs, boats, and trailers cannot be parked at the home. These vehicles/trailers must be parked in the owner storage area located by the police station. Renter must arrange space via the Sunriver Owner’s Association during regular hours of 8:00 am to 5:00 pm, Monday through Friday. The phone number is 541-593-2411. The only exception is if the RV is the only form of transportation and it must completely fit in the driveway.
Do the homes have cable?
All our homes have at least the limited basic package from the local cable company. If you need a specific channel during your vacation, call us and we’ll check the home’s channel line-up.
Are there phones in the units?
Phones and local phone service are available in nearly all of our homes (only a couple homes do not provide local telephone service — call us for details or read the description on the property). Long distance calls are made with calling cards or credit cards, with service charges. Local and toll-free calls are free.
Is high speed Internet available?
We do have High-Speed WiFi in most of our homes. Look in the property description for details.
Is there a BBQ?
Gas BBQs, along with propane, are provided with all of our homes. Charcoal BBQs are not permitted in Sunriver because of fire danger.
Is there medical attention?
Yes. High Desert Medical Center is located in Sunriver at 541-593-5400. The nearest pharmacy is the Sunriver Business Park. There are also pharmacies at Wal-Mart and Walgreens in Bend (about 15 miles north on the South end of Bend).
What is Sunriver and what is there to do?
Sunriver is a 3,340-acre resort and residential/recreation oriented community located 15 miles south of Bend in Central Oregon. Over 1800 people make Sunriver their full-time home and dozens of other families spend up to several months a year in the Central Oregon sunshine. Everyone can find something to do here. Recreation facilities include two 18-hole golf courses, 29 tennis courts, 33 miles of paved bike paths, the Sunriver Homeowners Aquatic and Recreation Facility (SHARC), stables, an ice rink/mini-golf course, marina, Nature Center, white water rafting, canoes, and Nordic and Alpine skiing nearby. Discount or free passes are given to our guests at check-in for many of these activities. More can be found by clicking on our Sunriver Info links on the left, see our activities page, as well as checking our Online Events Calendar.
What about bike riding?
There are over 30 miles of bike paths in Sunriver. Many of our homes include bikes, but there are also rental shops in Sunriver. Bike paths are patrolled and tickets are issued when the displayed signs are disobeyed. All children under the age of 16 are required, by Oregon State Law, to wear helmets (you must provide your own helmet). There are many other Sunriver activities available, as well. Motor vehicles and in-line skates (roller blades) are not permitted on the bike paths.
Anything else I should know?
Cascara is not responsible for events out of Cascara’s control, such as natural or man-made disaster, electrical blackout, loss of telephone service, and no refunds will be given. Home rates, specials, nightly minimums, and descriptions are subject to change. Firearms and fireworks are not permitted. Cleaning fees are non-refundable. Other restrictions may apply.
Any other questions? Contact us!