“This is the second year we have used Cascara to book a week long vacation with our family, formally using one of your competitors. My friend suggested we try you and we have been more than happy with the service from your company.
The purpose for this letter is to simply commend you on the fine job that your manager did for us when the home we had scheduled was sold. Indeed, she went the extra mile to accommodate us and even went beyond what I would call normal service to insure that we were satisfied and no upset because we didn’t get the house we originally planned on.
We look forward to renting from you again next year.”